Privacy Policy
Last updated: September 2026
This Privacy Policy explains how MZ Fabrication collects, uses and protects information submitted through this website, including enquiries, quotation requests, customer accounts and orders.
Information we collect
Depending on how you use the website, we may collect your name, phone or WhatsApp number, email address, company name, billing and delivery address, order details, project location, dimensions, quantity requirements and other information you choose to provide. Quote requests may also include drawings, photographs, PDFs, CAD files or other project documents uploaded by you.
The website may also collect basic technical information such as browser/device information, IP address, login/security events, cookies and website usage information. If analytics tools such as Google Analytics or Microsoft Clarity are enabled, they may collect additional usage data in accordance with their own policies and the consent settings used on this website.
How we use information
- To respond to enquiries and quotation requests.
- To create and manage customer accounts.
- To process, confirm and fulfil orders, deliveries and collections.
- To communicate about payments, production, delivery, support and order status.
- To protect the website, prevent misuse and maintain business records.
- To improve the website, products and services where analytics are enabled.
- To comply with applicable legal, tax, accounting or regulatory requirements.
Sharing of information
We do not sell customer personal information. Information may be shared only where reasonably necessary with service providers that support the website and business operations, such as hosting, email, delivery, payment or analytics providers, or where disclosure is required by law.
MZ Fabrication currently uses offline payment methods such as cash on delivery and bank transfer. The website is not intended to store customers’ bank-card numbers. If an online payment gateway is added in future, payment credentials should be handled by the relevant payment provider rather than stored directly by MZ Fabrication.
Cookies and account data
Essential cookies may be used for functions such as the shopping cart, checkout, login, account sessions and security. Logged-in customers may have saved addresses, order history and account details stored in WordPress/WooCommerce so that these features continue to work.
Retention
Information is kept only for as long as reasonably needed for the purpose for which it was collected, for customer service and business administration, or where records need to be retained for legal, tax, accounting or dispute-resolution purposes. Uploaded project files and enquiry records may be retained while a quotation or project is active and for a reasonable period afterwards.
Your choices
You may contact MZ Fabrication to request correction of inaccurate personal information or to ask about information held about you. Requests for deletion will be considered subject to any records MZ Fabrication is required or reasonably needs to retain for completed orders, accounting, legal obligations, fraud prevention or dispute resolution.
Security
We use reasonable technical and administrative safeguards, including HTTPS, access controls, hosting security and backups. No internet service can guarantee absolute security, so customers should avoid submitting unnecessary sensitive information.
Contact
Questions about this Privacy Policy can be sent to info@mzfabrication.com.